Terms of Service

1. Agreement to Terms

By accessing and using Venor Studio's website (venorstudio.com.au) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

Venor Studio provides web design and development services for small businesses in Melbourne, Australia. Our services include:

• Custom website design and development
• Website hosting setup and configuration
• Website maintenance and support (Care Plan)
• SEO optimization and local search setup
• Online booking system integration

3. Project Process

3.1 Quotation and Acceptance

All projects begin with a quote outlining scope, pricing, and timeline. The quote is valid for 30 days. Projects commence upon receipt of signed agreement and initial payment.

3.2 Client Responsibilities

Clients are responsible for providing:

• Content (text, images, logos, brand materials)
• Timely feedback and approvals
• Access to necessary accounts (hosting, domain, etc.)
• Clear communication of requirements

3.3 Timeline

Project timelines are estimates based on prompt client feedback and content provision. Delays in client responses may extend the timeline accordingly.

4. Payment Terms

4.1 One-Time Projects

• 50% deposit required to commence work
• 50% due upon project completion before final delivery
• Payments accepted via bank transfer or credit card

4.2 Care Plan (Monthly Subscription)

• Billed monthly in advance
• 30 days notice required for cancellation
• Services cease upon non-payment

4.3 Late Payment

Overdue invoices may incur a late fee of 2% per month. We reserve the right to suspend services for accounts more than 14 days overdue.

5. Ownership and Intellectual Property

5.1 Client Ownership

Upon full payment, clients own all custom code, design, and content created specifically for their project. This includes:

• Website design and layout
• Custom code and functionality
• Content created by Venor Studio

5.2 Third-Party Components

Websites may include third-party libraries, frameworks, and tools governed by their own licenses. Clients receive appropriate licenses for these components.

5.3 Portfolio Rights

Venor Studio reserves the right to display completed projects in our portfolio, marketing materials, and case studies unless otherwise agreed in writing.

6. Revisions and Changes

Our packages include a specified number of revision rounds (typically 2-4 rounds depending on package). Additional revisions beyond the included amount may incur extra fees. Significant scope changes will be quoted separately.

7. Warranties and Disclaimers

7.1 Our Warranty

We warrant that:

• Work will be performed with professional care and skill
• Websites will function as specified in the project scope
• We have the right to provide the services offered

7.2 Limitations

We do not guarantee:

• Specific search engine rankings or traffic levels
• 100% uptime (dependent on hosting provider)
• Compatibility with all future browsers or devices
• That the website will be error-free or uninterrupted

8. Liability

To the maximum extent permitted by law, Venor Studio's total liability for any claim arising from our services is limited to the amount paid by the client for the specific service in question. We are not liable for indirect, consequential, or incidental damages including lost profits or revenue.

9. Cancellation and Refunds

9.1 Client Cancellation

Clients may cancel projects before completion. Deposits are non-refundable. Additional fees may apply for work completed beyond the deposit amount.

9.2 Our Cancellation Rights

We reserve the right to cancel projects due to non-payment, lack of client cooperation, or violation of these terms. In such cases, clients are billed for work completed to date.

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the project. This obligation continues for 2 years after project completion.

11. Third-Party Services

We may recommend or integrate third-party services (hosting providers, payment processors, etc.). These services have their own terms and conditions. We are not responsible for third-party service performance or terms.

12. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Scrape or copy content without permission
• Impersonate Venor Studio or our clients

13. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of new terms.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact: